Too often, a quest for new-customer growth is foiled by losing customers just as quickly as you take them on.
This course shows the benefits of a focus on customer churn and how to strategize for reducing it as part of growth.
Expected outcomes
Understand churn
Harness churn-reduction strategies
A greater ability to retain existing clients. A more sustainable business model
Developed by
Available languages
- American English
- Brazilian Portuguese
- Simplified Chinese
- Dutch
- French
- German
