Mentoring is an effective way to ensure that staff members not only understand their objectives, but through practice know how to achieve them, and remember their new skills.
This course explains the PAT method for helping team members excel in their treatment of customers.
Expected outcomes
Explore the three stages of PAT mentoring
Put the PAT method into practice
A staff that is better prepared to serve customers and has clear objectives
This skill path was created by Jacques Horovitz
Available languages
- English
- Spanish
- Brazilian Portuguese
- Dutch
- Turkish
- French
- German
- Simplified Chinese
- Italian
