Many businesses handle customer complaints quite superficially, and this does a lot more than leave clients feeling frustrated. It means missed opportunities for improving the company’s service and its image.
This course helps you take on the full range of dissatisfied customers with their great variety of needs, and offers a four-step method that will keep you on track to deal expertly and smoothly with their issues.
Expected outcomes
Stronger, smoother customer service
Improve your complaint responses
A ready approach for handling tough complaints
Apply the four-step method for managing complaints
This skill path was created by Jacques Horovitz
Available languages
- English
- Spanish
- Brazilian Portuguese
- Dutch
- Turkish
- French
- German
- Simplified Chinese
- Italian
