When clients are upset or frustrated, you’ve probably noticed that it’s not enough to just provide the needed information.
This course shows how you can make a regular practice of creating a true human connection that will take you much further in problem-solving and winning loyalty.
Expected outcomes
Harness the four-step empathy process for unhappy clients
Empathize with your unhappy clients
An ability to better turn around difficult conversations and win back loyalty
Developed by
Available languages
- English
- French
- Brazilian Portuguese
- German
- Italian
- Spanish
- Simplified Chinese
- Dutch
- Turkish
