If you want your team to have a strong client-orientation, you need to provide them with the right conditions. Often staff can feel that they have competing objectives or lack the means to carry out quality, customer-oriented service, however much they might want to do so.
This course helps you navigate the minefields of managing competing interests, to ensure that a focus on the end customer remains at the forefront.
Expected outcomes
Improved team cohesiveness around objectives
Discover client-oriented management
A better understanding of how managerial decisions impact customer satisfaction
Apply client-orientation principles in managing teams
This skill path was created by Jacques Horovitz
Available languages
- English
- Spanish
- Brazilian Portuguese
- Dutch
- Turkish
- French
- German
- Simplified Chinese
- Italian
