Self-confidence is a key asset in tense situations such as conflicts between colleagues.
This course will provide you with techniques for expressing yourself assertively in tough situations, and working toward resolution.
Expected outcomes
Understand the three phases of conflict management
Assert yourself using the five-step method
Improved assertiveness, problem-solving, self-confidence, and relationships with others
This skill path was created by Rebiha Couillet
Available languages
- English
- Spanish
- Brazilian Portuguese
- Dutch
- Turkish
- French
- German
- Simplified Chinese
- Italian
