Privacy Policy

Effective Date: September 25^th, 2024

E-Learning SAS (“CrossKnowledge”), 2 rue des Martinets, 92500 Rueil-Malmaison, France, is data controller concerning any processing of personal data for which we determine the purpose and means of processing.

CrossKnowledge prioritizes privacy and is dedicated to safeguarding the personal data of all its stakeholders with the utmost care. We ensure that personal data is processed fairly and lawfully. This Privacy Statement applies to our customers, partners, and website visitors, covering the personal data collected and processed by CrossKnowledge through this website and its associated services.

This Privacy Statement provides essential information on how CrossKnowledge, as a data controller, collects and processes personal data, the purposes for which it is used, and your rights as a data subject.

For CrossKnowledge customers, our Data Processing Addendum describes how we process Customer Data in accordance with customers instructions.
A Data Processing Addendum is a part of your agreement with us by default.

1. Information we collect and use

You can provide us with your personal data in the context of various sales and marketing activities, as outlined below:

• When submitting the contact form on our website, you consent to processing your name, country, phone number, email address, company, job function and your question and subject. If you contact us directly we will process your contact details and the content of this correspondence.
• When requesting a demo, we process your name, country, email address, phone number, job function and company.
• When completing the Partner request form, you consent to the processing of your name, email address, phone number, role, question, and company information.
• When registering for our webinar, you consent to processing your full name, email address, and company name.
• We use analytics tools to collect, report, and analyze website and visitor data. This information can be used to improve and optimize direct marketing campaigns, inform you about our products and services, contact potential future customers, and enhance the website.
• We may use your contact details to assess, evaluate, and improve the services offered to you.
• When downloading content through our website or social platforms, we might use your basic identification information (name, email address, country and company) to contact you about our products and services.

2. Sharing of your information

CrossKnowledge is committed to not disclosing or selling personal data to third parties, nor publicly disclosing personal data, except in the following specific cases:

• Personal data may be shared between CrossKnowledge affiliats and subsidiaries if such transfer is necessary for providing our services.
• Personal data may be shared with third-party service providers to whom CrossKnowledge has outsourced certain processing activities. These providers are restricted to processing your personal data according to our instructions, and if necessary, a data processing agreement will be established to ensure compliance with all obligations under applicable data protection legislation.
• If required by applicable laws or regulations, CrossKnowledge may need to disclose the requested information to the relevant authority.

3. Cross-Border Transfers

Regarding international transfers of personal data and processing outside the European Economic Area (EEA), your data related to sales and marketing communications with CrossKnowkledge may be stored and processed (based on our instructions) in countries both within and outside the EEA. Data is only transferred to other CrossKnowledge affiliates, subsidiaries or third parties in such countries, such as software providers and cloud services, when permitted under applicable data protection legislation. We ensure appropriate safeguards are in place to guarantee that your rights are respected by the recipient outside the EEA, in accordance with an adequate level of data protection.

4. Data Retention

At CrossKnowledge we recognize the critical importance of protecting personal data. We ensure that your personal data is not retained longer than necessary for the purposes for which it was collected, the execution of a contract, or to fulfill a legal obligation. Retention periods vary depending on the type of processing activity and the purpose for which the data was collected.

Personal data collected based on your consent will be retained as long as your consent remains valid.

In all cases, personal data may be retained for a longer period if required by legal or regulatory reasons, or for a shorter period if the data subject objects to the processing and there is no longer a legitimate reason to retain it. We guarantee limited access to archived data and ensure that your personal data is either deleted or anonymized once the retention period has expired.

5. Data Security and Confidentiality

At CrossKnowledge, we have implemented comprehensive technical and organizational security measures to safeguard your personal data against destruction, loss, falsification, alteration, unauthorized access, or disclosure to third parties, as well as any other unauthorized processing.

We are committed to maintaining the confidentiality, integrity, and availability of the information systems and services that handle personal data. Our security measures encompass physical and operational safeguards, access control, awareness programs, and confidentiality agreements. All our employees and third-party partners are required to uphold the privacy and security of your data.

Furthermore, our commitment to data security is reinforced by our ISO27001 certification, which underscores our adherence to international standards for information security management.

6. Cookies

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. CrossKnowledge websites uses cookies and similar technologies to ensure the proper functioning of our websites and to enhance your experience.

Types of cookies we use

1. Essential: These cookies are necessary for our websites to function and cannot be switched off. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, language preference, or filling in forms.
2. Analytics: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our websites. They help us to know which pages are the most and least popular and see how visitors move around the site.
3. Personalisation: These cookies enable our websites to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
4. Marketing: These cookies may be set through our websites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Managing cookies

We use Osano to manage cookie consent on our websites. Osano helps us ensure compliance with data protection regulations by providing a cookie consent banner and managing user preferences. You can change your cookie preferences at any time by clicking on the cookie preferences link or icon in the footer of our websites.

Another way to manage cookies on your device is via your browser settings. If you choose to disable cookies, you can do so for the browser you use:

Please note that disabling certain cookies may result in the malfunction of related features on our websites.

7. Third-Party websites

Links to third-party websites have their own privacy and data protection policies, which are not covered by this Privacy Policy.

8. Your rights

You always have the opportunity to exercise your rights as outlined in the General Data Protection Regulation. These rights include:

• Right of Access: You have the right to access your personal data at any time and free of charge. You can also request a copy of the personal data that CrossKnowledge has collected about you.
• Right to Rectification: You have the right to have any incorrect personal data corrected or incomplete personal data completed.
• Right to Erasure (“Right to be Forgotten”): You can request the removal of your personal data from CrossKnowledge systems. However, this request may not always be granted due to contractual or legal obligations.
• Right to Object: You have the right to object to the processing of your personal data if it is based on CrossKnowledge legitimate interest. We will cease processing unless we can demonstrate compelling legitimate grounds for the processing or for legal claims. You can also object to direct marketing, in which case your personal data will no longer be processed for these purposes.
• Right to Withdraw Consent: If your personal data is being processed based on your consent, you can withdraw your consent at any time. However, this withdrawal does not affect the processing that was carried out prior to the withdrawal.
• Right to Restriction of Processing: In certain cases, you have the right to request the restriction of the processing of your personal data. We will continue to store your data but will limit its use. For example, you can make this request if you believe your personal data is inaccurate or if the processing by CrossKnowledge is unjustified. We are only required to grant these requests in specific cases as defined by law.
• Right to Data Portability: You have the right to receive your personal data, processed by CrossKnowledge, in a structured, commonly used, and machine-readable format.

You can exercise these rights by emailing [email protected]. We will respond to your request within one month of receiving it. We may ask you for additional information to verify your identity and ensure the request is genuinely from you.

If you find our response unsatisfactory, you can file a complaint with the French Data Protection Authority (CNIL). You can do this by sending a letter to Commission Nationale Informatique et Libertés, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France, or online at https://www.cnil.fr/.

9. Changes to our Privacy Policy

We may periodically update this Privacy Notice to reflect changes in our data processing practices or applicable laws. Updates will be posted on this webpage, with the “last update” date revised accordingly. We encourage you to review our Privacy Notice regularly.