In this new episode of The Human Advantage podcast series, we have the pleasure of welcoming Pauline Kiejman, Global Head of Learning & Development at the renowned fashion and luxury group, Kering.
With over 20 years of experience in consulting, talent management, and executive coaching, Pauline is a driving force in innovative learning practices. She’s the visionary behind Kering’s Global Learning Day, an initiative that inspires continuous learning among the company’s 49,000 employees.
In its debut year, Global Learning Day engaged 17,000 employees—far surpassing the initial target of 10,000 participants. The following year, participation soared to 22,000 employees, cementing the program’s success.
Join us as we delve into how L&D can evolve from a traditional organizer of training to a dynamic facilitator of organizational change.
4 key insights from Pauline Kiejman
L&D as strategic change facilitators
L&D professionals should transcend their traditional role as service providers and become strategic catalysts for organizational transformation. Instead of merely fulfilling training requests, they should proactively identify emerging needs, anticipate future challenges, and propose solutions that align with the organization’s culture, maturity, and unique context.
Key competencies for L&D change facilitators
To effectively facilitate change, L&D leaders must possess a unique set of skills. Pauline advises that an L&D in charge of facilitating change needs to be curious, adaptable, strategic thinkers, collaborators, project managers, and creative innovators. This combination of skills enables them to identify organizational needs, align L&D initiatives with strategic goals, build strong relationships, deliver projects effectively, and propose innovative solutions.
Collaboration over control
A collaborative approach is essential for L&D success. Rather than imposing solutions, L&D teams should co-create learning programs with business leaders and stakeholders. By working together, L&D can develop more innovative and impactful programs that are tailored to the organization’s unique needs.
The power of small and incremental changes
Instead of attempting large-scale transformations, L&D professionals should focus on small, incremental changes. This approach can help to build momentum, avoid resistance, and ensure that learning initiatives are sustainable. By implementing smaller, more manageable changes, L&D can gradually shift the organization’s culture and practices towards a more learning-oriented mindset.
Resources
- In this episode, Pauline Kiejman emphasizes that curiosity is a crucial skill for Learning & Development professionals aiming to become true facilitators of change. To support your growth, explore our curated Skill Paths:
- Curiosity: In collaboration with Dr. Diane Hamilton, learn to overcome barriers to curiosity and build a culture of innovation in your organization.
- Strategic Thinking: Insights from Tiffani Bova will inspire your growth strategy and lead your organization to lasting success.
- Collaboration: Designed with Edward Lawler and Jurgen Appelo, this path boosts team effectiveness and drives collective achievements.
- Creativity: Guided by Francis Cholle, discover how to foster creative thinking and help your team implement innovative ideas.
- Listen to the podcast featuring Dr. Diane Hamilton: The importance of creating a culture of curiosity in the workplace
Show notes
(00:01) Introduction to the Human Advantage series
(00:40) Renan welcomes Pauline Kiejman, Global Head of L&D at Kering
(06:17) L&D as a facilitator of change vs. organizer of training
(09:08) The Profile of an L&D Facilitator
(15:18) Obstacles to L&D evolving as facilitators of change
(21:30) Specific example where Pauline used learning to drive organizational change
(31:19) Advice for L&D peers on embracing their role as facilitators of change
(34:37) Conclusion of the podcast
Pauline Kiejman has about 20 years’ experience in Human Resources Management in a variety of operational and functional roles across a wide variety of industries with focus on luxury.
She has specialized in designing and delivering global HR solutions, with a specificity around career development, Talent management, Leadership development, performance management, learning experiences. She uses her expertise to create a learning culture at Kering, a global Luxury group.
Committed to continuous professional development, Pauline has two Master degrees from the University of Panthéon Sorbonne-CIFFOP (HR Management and Executive Coaching), a diploma in legal studies from Oxford University, a master practitioner diploma NLP.
Renan dos Santos boasts a decade of experience in the eworld of L&D. He’s been a key player at CrossKnowledge, proudly wearing many hats as a marketer. Renan’s journey has taken him through the vibrant realms of two different countries, where he’s contributed to shaping CrossKnowledge’s narrative in the dynamic landscape of upskilling. He’s passionate about education and a firm believer in the transformative power of learning.
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The Human Advantage: Insights from Business Leaders series is dedicated to exploring the pivotal role of humans in driving organizational success. Each episode features candid conversations with prominent business leaders who have demonstrated a deep commitment to fostering a thriving workplace environment.