About CrossKnowledge
CrossKnowledge is a leading provider of skills development for the Corporate market. Utilizing our innovative technology and services capabilities we are dedicated to empowering professionals with the skills they need to develop their careers and support organizational development challenges of Corporations.
CrossKnowledge is searching for a Client Success Manager – based in UK, Germany, Belgium, Netherlands or France (from our offices in Rueil-Malmaison or Sophia Antipolis).
Job Summary
The Client Success Manager (CSM) is responsible for developing and maintaining customer relationships that promote retention and loyalty. The CSM will be assigned to a portfolio of accounts that contain new, renewing and upgrading accounts.
The CSM works closely with customers to ensure they are satisfied with the services they receive and will be coordinating the deployment of projects to the quality, budget and time standards of Crossknowledge.
The CSM collaborates effectively with both internal and external cross-functional teams to drive client satisfaction and ensure client retention. The CSM will also partner closely with Account Executives to help them identify growth opportunities.
Strong relationship building skills and a passion for helping clients succeed, combined with an affinity for metrics and analytics to steer internal and external stakes, are key to success in this role.
Key responsibilities
Customer Relationship management
Establish strong relationships with assigned accounts, serving as their dedicated point of contact for Customer Success related questions and concerns.
Customer Onboarding and Alignment
Consult with clients to jointly establish goals, the metrics used to evaluate progress towards those goals, and to align expectations for maximum client success.
Customer Adoption
Provide consultation regarding CrossKnowledge Learning Solutions.
Customer Retention & Expansion
Identify potential growth areas by keeping clients informed of new products, services and product improvements that can provide additional value.
Customer Advocacy
Be the voice of the customer internally and externally.
Project Coordination
Deliver the project in time, budget and of high quality by:
- Defining a clear project scope & appropriate planning,
- Coordinating resources,
- Leveraging strong stakeholder management,
- Having an agile mindset,
- Identify and manage project risk,
Profile & Qualifications
- Bachelor’s degree,
- 2+ years experience in Customer Success Management, Project Management, Account Management or other comparable Client Service roles,
- Affinity for digital learning,
- Intercultural skills,
- Excellent written, verbal and presentation skills,
- Program/project management experience, particularly in regard to customer journeys,
- Capability to build trust, rapport and strong client relationships,
- Ability to multi-task and communicate effectively in a fast-paced environment,
- Passionate about being a customer advocate with a sense of urgency and energy,
- Analytical skills (reporting, excel, data analysis),
- Affinity for learning technology,
- Innovative mind-set,
- Fluency in English – Additional languages is a advantageous,
- Ability to travel.
What we offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development in a dynamic and innovative environment.
- The chance to make a meaningful impact on education and learning outcomes worldwide.
If you are a passionate and driven sales professional with a deep understanding of the edtech industry, we invite you to join our team and help shape the future of learning.
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!