AI is already reshaping learning and development (L&D) in ways we can’t ignore. Whether you’re an enthusiast or a skeptic, AI’s potential to revolutionize learning and upskilling in organizations is undeniable. For learning leaders and the business strategies they drive, this isn’t just another trend; it’s a chance to reimagine strategy and deliver meaningful, measurable outcomes more efficiently.
How AI is transforming learning and development
In four transformative ways, AI is reshaping how we assess skills, discover essential content, build impactful programs, and deliver personalized recommendations that truly serve learners and teams. At CrossKnowledge, we’re leading these changes with AI-powered tools designed to tackle today’s pressing challenges in learning and upskilling.
In this article, we’ll explore AI’s unique benefits for learners, managers, and learning designers. But first, here’s what drives our approach to AI: it’s not about using tech for tech’s sake. It’s about values—values that prioritize you, our customers and partners, and the learners who rely on us.
Core beliefs behind CrossKnowledge’s AI-powered tools
Our commitment to AI is anchored in three core beliefs:
- AI is a tool, not a total solution.
AI doesn’t solve problems on its own. It enhances solutions through quality data and a solid foundation. When built on healthy processes, AI can drive exceptional results; without these, it falls short. - Human empowerment, not replacement.
We’re learning experts and every tool we build—including AI-powered ones—is designed to enrich human learning experiences. Our mission is to empower people, not to replace them. - Data security guided by trusted frameworks
Data protection is foundational to everything we do, and that commitment extends to our AI initiatives. Using AWS for secure cloud infrastructure, Claude for AI language processing, and adhering to ESCO (European Classification for Skills, Competencies, Occupations, and Qualifications) standards, we ensure every tool meets top industry frameworks, safeguarding your business and learners.
Ultimately, responsible AI adoption begins with people. For L&D, this is a unique chance to harness AI ethically, maximizing its benefits for both business and people while managing risks and potential misuse.
AI benefits for learners, managers, and designers
Meet Lara, the Learner 
Lara is a mid-level marketing manager eager to advance by leading a strategic team. She’s committed to learning but faces challenges:
- Identifying skills gaps: Lara needs to pinpoint the skills she lacks to climb the corporate ladder.
- Benchmarking expertise: she wants to understand how her skills compare to leadership requirements.
- Finding resources: she seeks the right training to build necessary skills.
This is where the CrossKnowledge job ontology comes in. It catalogs over 14,000 skills and 3,000 jobs based on open-source taxonomies. Because each job is linked with relevant skills, Lara can pinpoint what she needs to learn to advance in her career.
Next, she needs the right courses to reach her goals. Our auto-tagging service connects courses to specific skills, guiding Lara in mapping a personalized learning path aligned with her goals. With tailored recommendations, she can easily discover relevant content, accelerating her growth as a strategic marketing leader—a win for both her and her organization.
But that’s not all. To stay indispensable, Lara also needs to hone critical human skills for the AI era. CrossKnowledge’s “Future-Proof Skills: Essentials in the Age of AI” academy covers eight essential leadership and human skills recommended by the World Economic Forum. Armed with these, Lara isn’t just adapting—she’s set to thrive in the AI era.
Meet Emma, the Manager 
Emma, a proactive sales manager at a finance company, is focused on helping her team excel in their careers. While she offers diverse skills development programs, she faces a common challenge: understanding her team’s individual strengths and growth areas.
Without this clarity, Emma risks missing the mark when it comes to identifying tailored programs that meet her team’s unique needs—a common challenge for many managers today as personalized learning takes center stage.
To address this, Emma can use some of the same tools Lara used:
- CrossKnowledge job ontology, to identify skills gap in her team.
- Auto-tagging to connect courses with targeted skills.
- “Future-Proof Skills: Essentials in the Age of AI” Academy, to equip her team with crucial human skills.
These tools enable Emma to offer personalized recommendations and guide her team members on career paths aligned with organizational goals. As a result, her team stays engaged, progresses, and remains loyal to the organization.
Meet David, the Learning Designer 
David, a learning designer at a major FMCG corporation, is committed to creating programs that meet diverse learning needs. However, he faces two major challenges:
- Identifying the most relevant resources for each learning objective.
- Crafting an engaging program that integrates those resources with compelling storytelling.
David can use AI for support in designing innovative programs. With CrossKnowledge’s auto-tagging service, he can quickly match relevant skills to resources in his content library. Additionally, the upcoming AI-powered program creation assistant will generate templates based on established learning objectives, enabling him to build programs faster.
With automatic curation of learning content, David will be able to craft engaging, adaptable programs that support each learner’s journey, transforming his work into a powerful growth tool for the organization.
AI is here, we’re on board (with eyes wide open), and ready to propel your L&D forward
As AI continues its steady march into and across nearly every organization, L&D stands at a pivotal crossroads. Imagine designing personalized, cost-effective, and highly engaging learning experiences. With CrossKnowledge, you can harness AI responsibly, recognizing that AI is a tool—not an end-all solution—to meet today’s L&D challenges and propel your people and organization forward.
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